Ready to get started?
Drop your details and we’ll be in touch with a next working-day quote.
Get Your Free Quote
Takes 60 seconds · No obligation
or call us directly
At Tectah, we are committed to providing a high standard of service to all our customers. We aim to deliver reliable payment solutions and customer support, but if something has gone wrong, we want to hear from you so that we can investigate, put things right, and continue improving our services.
This page explains how you can make a complaint and what you can expect from us throughout the complaints process.
What Happens After We Receive Your Complaint
Once we receive your complaint, we will:
Acknowledge your complaint within 3 business days.
Assign your complaint to an appropriate member of our team for investigation.
Review all relevant information and assess the circumstances.
Keep you updated if the investigation takes longer than expected.
Our Response to Your Complaint
We aim to resolve complaints as quickly as possible and will usually provide a response within 5 business days.
For more complex complaints, we will provide a full written response within 8 weeks of receiving your complaint, in line with applicable regulatory requirements.
Our final response will explain:
The outcome of our investigation.
Any action we intend to take to resolve the matter.
Your options if you remain unhappy with our response.
Ready to get started?
Drop your details and we’ll be in touch with a next working-day quote.
Get Your Free Quote
Takes 60 seconds · No obligation
Get your free quote in 60 seconds
Tell us a bit about your business and our experts will call you back within 1 hour.
We'll call you within 1 hour
100% free and no commitment
Find the right solution for you
Let’s get started
Fill in your details and we’ll be in touch soon.