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Everything about tectah, all in one place. Find answers to your questions, tailor your learning experience, gain expertise, and discover new opportunities for financial growth.
Everything you need to know about your statements, tax invoices, and billing cycles.
Discover multi-currency payments, international acceptance, cross-border features, and benefits for growing businesses.
Your billing partner for card payments. Tectah fully manages the fees, statements and invoices across every transaction you process.
That’s right you’ll receive these via email and can check them using the online portal.
The acquirer plays an important part in processing payments, one of our key services.
You will be charged a flat, monthly fee for the hardware and services we provide; this covers equipment maintenance and any technical support you may require. Your invoices in this regard will be issued by Masters Rates Ltd, Tectah, or one of our leasing partners.
There is also a variable charge based on the transactions processed each month. This charge will depend on the nature and volume of transactions and the payment methods used. You will receive an invoice relating to these charges from the acquirer at each month end.
As different forms of payment involve different charges, the Tectah team will help you find the solution that best suits your business needs.
Your invoices may include charges from the acquiring bank (acquirer), which processes and settles your card payments. These fees are part of standard card processing and are passed through as part of your merchant services agreement.
The Merchant Service Charge usually includes:
This is the total cost of accepting card payments.
Settlement times depend on your acquiring bank and payment type, but typically funds are transferred within 1–3 business days after transaction processing.
No. Tectah follows a transparent pricing model. All applicable fees are disclosed in your agreement and reflected in your monthly statement.
You can contact Tectah support via your merchant portal or official support channels for any invoice-related queries, disputes, or clarification on charges.
Tectah provides the payment solution and merchant platform, while the acquirer is the financial institution that processes and settles card transactions. Both may appear on your billing statement.
Accept payments online with confidence. Tectah connects your website to secure, PCI-compliant payment processing.
Your website is connected to Tectah through a secure payment gateway or API integration. This allows your customers to make payments directly on your checkout page, while Tectah securely processes and routes the transaction to your acquiring bank.
We perform several checks on each applicant. These include the following:
Credit Check
We use credit reference agencies to ascertain your credit score and verify your identity, confirming details such as your home address.
MATCH Database
MasterCard International maintains this resource, used to identify merchants and individuals previously terminated for financial misdoings, including card fraud, laundering, unauthorised deposits and more.
TMF Database
TMF merchant accounts are those marked as high-risk by an acquiring bank. The TMF database acts as a banking industry blacklist, and those identified remain on the list for at least five years and are unlikely to find success when applying for new accounts with other banks.
VMAS
The Visa Merchant Alert Service employs a Europe-wide database to protect acquiring banks against poor quality customers, especially those who would otherwise jump from one bank to the next.
The above checks inform our decisions regarding the acceptance or rejection of applications and the extension or discontinuation of existing accounts.
By submitting your application, you confirm that you consent to our performing these checks on a periodic basis.
It is important that you describe the products/services you sell precisely. Failure to do so is likely to result in a failed application. If your description is too broad, so that it may be interpreted as including products/services that we do not accept, then your application is unlikely to pass the first stage. If your description is too narrow, so that it leaves out products/services that you do in fact sell, your application is likely to be rejected on that basis.
If the mischaracterisation of your business is determined to be deliberate, you will be charged £150 plus VAT to compensate us for our inconvenience. Please note that to knowingly supply false details during such an application is against UK law and that we do pass businesses’ details on to the authorities where appropriate.
It is important that any change of business model be promptly communicated to Tectah. Failure to do so may result in your account being closed with no refund.
During onboarding, standard checks are carried out to ensure compliance and security. These may include:
Once your integration is complete and your account is approved, you can start accepting payments immediately. In some cases, transactions may initially be monitored for security purposes.
Depending on your setup, you can accept:
Run your front and back of house from one system. Tectah EPOS keeps orders, menus and staff in sync.
First, ensure your swiping method is correct – not too quickly and with the magnetic strip facing away from you. If you continue to have swiping issues, clean your swipe card readera using a gentle cloth and/or try unplugging and then re-attaching your card reader into your till system.
First, check that the power rack shows a green light – this light indicates that power is reaching the till system. If the light is not green, check that the machine is properly plugged into the mains and switched on at the socket.
Only Tectah payments can be integrated with Tectah EPOS.
Check the power connection, plug socket, and cables first. Try switching to a different power outlet. If the system still does not turn on, inspect the power adapter or restart after a few minutes. If the issue continues, contact technical support for hardware assistance.
This depends on compatibility with your EPOS setup and payment provider. In many cases, existing card machines may need to be reconfigured or replaced to ensure full integration with the new system.
Restart the system and check your internet connection. Close unused applications if applicable. If performance issues continue, ensure your software is updated and contact support for further troubleshooting.
Prices and items can usually be updated through the EPOS back-office or admin dashboard. Once changes are saved, they may automatically sync to the till system. Alternatively, you can contact our support team for assistance with updating your menu or price list.
Yes, sales reports are typically available through the system dashboard. You can view daily, weekly, or custom-date reports depending on your setup
Check paper roll placement, ensure the printer is switched on, and verify cable connections. Restart the printer or system if needed. If printing still fails, check for error lights or contact support.
Staff access can usually be managed through the admin settings. You can create new users, assign roles, and remove access when required.
If your system is fully down, contact your support provider immediately with details such as error messages, system status, and what was happening before the issue occurred.
Everything else you need to know about working with Tectah, from terminals to customer service.
Our wide selection of payment terminals can be viewed here. We are happy to provide advice on the most appropriate terminal(s) for your business, so please get in touch if you have any questions.
Firstly, our low rates help your business to save money. Moreover, our comprehensive, integrated payment services provide businesses with access to previously untapped revenue streams.
From the first interaction, we do all we can to ensure client satisfaction. Our team is on hand 24/7, providing unrivalled customer service.
Manage your Tectah account, applications and business details with confidence.
Any business using Tectah ecommerce or our virtual card terminal will receive access via online portal to the Tectah Merchant Management System. You can view the details of every transaction throughout your day and search for transactions from previous dates. Call us on 0161 3412244 for access to this service.
If you have a Tectah card reader, you can choose to receive a transaction report every day – at a time of your choosing – detailing all transactions in that period. If you are interested in receiving this free service, call our support team on 0161 3412244 .
At every month end, our acquirers will send you a summary statement regarding the volume of your transactions and any associated charges. Other fees relating to payment processing in that period are also detailed therein.
Your data and your customers’ data, protected. Tectah is PCI-compliant across every payment method.
We maintain the highest standards of data security and all our terminals are PCI compliant.
PCI DSS are applied globally to protect payment card data against misuse. To achieve and retain PCI-compliant status, any business that takes card payments must follow these standards. To learn more about the data security standards, visit the sites below:
No. Card details are not stored on your EPOS or systems. All sensitive information is handled securely by PCI-compliant payment processors.
Yes. Online payments are processed through secure gateways with encryption and fraud prevention measures in place to protect both merchants and customers.
If you notice any suspicious activity, report it immediately through your merchant dashboard or contact support so it can be investigated.
Getting started with Tectah, from application to your first transaction.
Apply online or contact our team directly. You’ll need your business details, proof of identity, and a description of the products or services you sell.
Most applications are reviewed within 24–72 hours. We’ll keep you updated at every stage.
Proof of business registration, photo ID for owners/directors, proof of address, and your business bank account details.
You’ll receive your account details, and our team will arrange hardware delivery or online integration so you can start accepting payments right away.
Yes. Our team will help you time the switch, avoid overlap or exit fees where possible, and ensure a smooth transition.
Everything you need to know about connecting, using and maintaining your Tectah card machine.
Power on the terminal, follow the on-screen prompts to connect to your network, and log in with the details from your welcome pack. Configuration downloads automatically.
For Wi-Fi, select your network in the settings menu and enter your password. 4G terminals connect automatically using the pre-installed SIM.
Enter the amount and ask your customer to tap, insert, or swipe their card. The terminal confirms approval and a receipt can be printed.
Restart the terminal and check your router or mobile signal. If the issue continues, contact our support team.
Yes, terminals with 4G fallback automatically switch to the mobile network so you can keep trading.
How Tectah supports businesses beyond payments, with rewards and value-added services.
Accept in-store, online, mobile, and contactless payments from a single integrated platform.
Whether you’re a startup, SME, multi-location business, or enterprise, Tectah grows with your business.
Industry-standard security and compliance help protect every transaction and customer payment data.
Deliver quick, seamless payment experiences that improve customer satisfaction.
Connect payments with EPOS systems to simplify operations, inventory, reporting, and customer management.
Accept credit cards, debit cards, digital wallets, contactless payments, and online payments from one provider.
Access reporting and analytics to monitor sales, transactions, and business performance.
Reduce payment processing costs with transparent and competitive pricing.
Dedicated technical support ensures your business stays operational whenever you need assistance.
Designed for retail, hospitality, restaurants, charities, healthcare, service businesses, and more.
Get in touch with our team for additional support and tailored business solutions.
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